Certified Professional in Healthcare Excellence  CPHE


CPHE Mission

To become the qualification of choice .

CPHE Vision

To improve quality of life through improving healthcare continuous education and learning .

Becoming a Certified Professional in Healthcare Excellence (CPHE) signifies professional and academic achievement by those in the field of healthcare quality management. A CPHE is proficient in healthcare excellence management at all employment levels and in all healthcare settings. There is no minimum education or work experience requirements that specifically need to be fulfilled in order to sit for the CPHE examination; however, candidates need to attend the preparation course and pass the qualifying review. A minimum of two years’ experience in the field of healthcare management is recommended.

1- Qualified tutors in Quality/Excellence and Healthcare.
2- Access to further material and learning and development opportunities.
3- Special discounts in future events organised by the course providers.
4- Access to CPHE Network – A professional online and offline community of practice.
5- Assistance in article submission to ISQua Journal
6- 50% discount at National Healthcare Excellence Conference (to be held in April 2019)
7- Free membership for the top three achievers in each cohort .

8- Assistance in application to academic study in the UK.
9- A free copy of the best-seller eBook The Learning Driven Organisation Model.
10- A free pack of Best Practice and Benchmarking Reports from BPIR.
11- CPHE Lapel Pin (Badge)
12- CPHE Digital Verified Signature to be used in LinkedIn Profile and signatures.
13- Name and date of certification will be published on CPHE website.
14- Certificate of attendance for the preparation course.
15- Certificate of Achievement after passing the exam

1.​Organizational Strategic Leadership and Quality

1. Definition of Organisation
2. Different Types of Organisational Structure
3. Organizational Configuration
4. Managing People in Organisations
5. Motivation
6. Team Work
7. What is Quality
8. Quality Gurus
9. Quality Management Tools
10. Continuous Improvement
11. Support organizational commitment to quality
12. Service Quality
13. What differentiate Quality in Healthcare

14. Engage stakeholders to promote quality and safety (e.g., emergency preparedness, corporate compliance, infection prevention, case management, patient experience, provider network, vendors)
5.​Facilitate development of the quality structure (e.g., circles, councils and committees, teams)
7.​Assist in evaluating or developing data management systems (e.g., data bases, registries)
8.​Participate in activities to identify and evaluate innovative solutions and practices
10.​Lead and facilitate change (e.g., change theories, diffusion, spread)
11.​Participate in population health promotion and continuum of care activities (e.g., handoffs, transitions of care, episode of care, outcomes, healthcare utilization)
12.​Communicate resource needs to leadership to improve quality (e.g., staffing, equipment, technology)
13.​Recognize quality initiatives impacting reimbursement (e.g., pay for performance, value-based contra

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